Remote Managed IT Services and Support for Small Businesses
IT Wherever, Whenever
If you want peace of mind from essential monthly IT support, our lighter, remote service, Premium Plus Remote Maintenance, could be the perfect solution for your business.
All our support contracts have no hidden costs and are based on a fixed monthly cost per user.
You simply pay for what you need.
Our remote IT services are delivered via secure remote access tools, phone, email and chat, limiting the need for engineers to visit your site, and often speeding up the solution time. We can connect to your devices and systems to troubleshoot issues, install updates, monitor performance and security, and keep your technology running smoothly wherever your staff are based.
What’s Included in our Premium Plus Remote Maintenance?
All of this support for just £23 per user…
- Unlimited Remote Support from our Helpdesk, with a bit of fair usage thrown in.
- Access to Our Online Support Incident Database.
- Cybersecurity Planning and Review of Current IT Security.
- Virus Repair and Virus Software Updates.
- Disaster Recovery Consultancy, Planning & Implementation – on request.
- Access to J&J Systems Disaster Recovery Suite.
- Proactive IT System Monitoring, Health Checks and Patching.
- Microsoft OS and Office Management and Support.
- Server and Data Backup Planning & Checking.
- Cyber Awareness & Productivity Training.
- Microsoft Word & Excel Training to Intermediate Levels.
- Advice on Restricting User Rights to Data and Personal Device Use.
- Remote Software Installation.
If you know you need more, or you can’t find the service you’re looking for, Call Our Team or find out more about our more comprehensive Premium Plus Maintenance
Optional Extras for Premium Plus and Premium Plus Remote:
- Email Hosting, Monitoring and Management Problems.
- Peripherals such as printers, routers, switches and drivers can be included in your IT support contract. We can discuss this when we speak or drop us a line to let us know your requirements, and we can provide you with a quote.
- Data and Server Back-Ups.
- Anti-Virus and Cybersecurity Product Licences.
- Microsoft Office 365 Licences.
- Hardware such as Laptops, Printers and Routers.
- Out of hours business support.
- Onsite support.
What happens next if I go ahead with J&J Systems IT support?
We aim to keep all our processes as simple as possible, whether you have been using another support provider or you’re totally new to managed IT support.
- We will assess your existing IT systems, visit your sites, and tailor your contract to your needs – information will be clear and fully explained.
- One of our senior engineers will provide a full onboarding strategy to ensure a smooth transition and to keep any stress or downtime to a minimum, especially during your core business hours.
- We will engage with any existing suppliers and your IT staff.
- You pay a simple monthly retainer.
- We become your IT department – on call, onsite, and on your side.
If you’re unsure what Managed IT Support can do for your growing business, have a read of this:
Here are 7 key reasons to outsource your IT services to J&J Systems…
Can your business afford to be without IT support…?
- Fast response to problems and reduced downtime, because many issues and updates can be dealt with immediately. This can include 24/7 or extended hours cover.
- Better productivity and flexibility to support your remote and hybrid workers.
- Reduce the need for you and your team to ‘IT firefight’ and look for temporary fixes and workarounds. Focus on what you do best.
- Tighter security and compliance, using strong encryption, access controls and auditing, so that remote access does not increase risks in your business.
- Proactive monitoring rather than purely reactive fixes. Don’t wait for issues to arise.
As your business grows, you can consider moving to our onsite support contract, if that’s what’s right for your business.
