IT Support for Small Business

IT Help, Support, Tools & Resources

IT Support for Business, With Personality

Get IT Help and support for your business.  J&J Systems provides exceptional IT support services for businesses throughout Kent and surrounding areas. Our managed It services are designed to offer our clients high level management. Ensuring that they gain the best from their hardware, systems and software whilst aiding staff performance too.

Get IT Working For Your Business

IT Support with JJ Systems can be adapted for a partial or a completely outsourced IT service for your small business. Our aim is to ensure IT is working for you at its best and not becoming a massive drain on finance and employee time.

Our IT Systems support can be undertaken on a contractual Managed IT support System basis, or a more adhoc IT support service to suit you and your individual business.

Outsource IT Services, Support and Management

There are many reasons why a business seeks to outsource its IT requirement searches for outsourced IT services, for either Servers, Workstations or entire business systems. However, often the justification of moving from a long standing supplier can be tough. Paying for a previously unused service or a service normally cheaper using a friend or family member, which can be quite difficult to find. Occasionally it seems like a ‘leap of faith’ – putting your business into the hands of an unknown and new IT service provider. Which is why many small businesses adopt the ‘better the devil I know’ attitude.
J&J Systems make it simply and straight forward to choose the right level of IT support you need to compliment your specific business’ requirements. Whether you have staff who have IT knowledge, an in-house IT department, or you are looking to remove your IT headache completely, J&J Systems have the perfect solution for your business.

Network and Business IT Problem Solving

JJ Systems are proud to help solve IT issues and problems quietly and professionally, working with clients in a manner that suits their business need.

Typical issues tackled by our team of experienced IT support engineers daily include:

All of these typical IT issues are regularly and smoothly dealt with under our Remotely Managed sites. Giving business owners peace of mind that that their IT network and systems are performing to the optimum that their hardware and software will allow.

Premium IT Support and Network Maintenance Contracts

Premium Maintenance Contracts are priced on a monthly basis & covers installation of all security patches and operating system updates. There are unlimited call-outs in the event of hardware, operating system or MS Office issues. If the machine is not rented then the replacement cost of hardware is not covered, but the IT support service is. That includes both remote & telephone support in addition to the onsite time.

We like to cover peripherals such as printers, routers and switches, which then includes issues with periphery problems, drivers and so on.  Machines which suffer hardware issues; such as a hard drive failure, would be reinstalled with your business. So, merely being charged for the replacement hard drive, not the re-installation & setup on your system or network.

Our Premium IT support plan gives you hourly remotely managed health checks carried out on your Server &/or workstations. With quarterly proactive ‘hands on’ site visits, virus repair and virus software updates as standard procedure.  This premium IT support plan also covers all engineer time on your systems relating to Microsoft Operating Systems; Office products, all payable in an affordable monthly fee, normally for a minimum of one year.

The Premium IT Support contract offers the ability to add Anti Virus software, which is managed remotely by our systems. Providing alerts straight to our offices if a virus attacks your system. This functionality can be added to an IT system at any time easily for a small cost effective monthly fee per machine. There is no contract period meaning it can be ceased at any time. The software is effective at protecting your machine against all types of threats, without compromising the machine’s performance.

With the Premium contract comes access to our IT Support Incident Database. With the ability to monitor your business’ issues and status of incidents transparently. We can also provide Asset Management listings of all machines and hardware covered.

What happens after I sign up to JJ Systems Premium Maintenance Contract using managed IT support services?

Pick & Mix your services to cover the items you really feel the need to secure within your business.

Are you looking to switch IT Service Provider? Contact us today to discuss your requirements.Read our News article on the Six Steps to an easy transition, moving IT Provider is a BIG Decision.

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