FAQ – What about PC I DSS Compliance?

PCI DSS is the Payment Card Industry Data Security Standard.

This standard applies worldwide and was set up to help businesses process their card payments securely reducing card fraud.

To learn more, please read our full article on PCI and DSS Compliance.

FAQ – What are Managed IT Services?

Managed IT services are usually provided by an IT Service Provider or IT Services Company, to companies who require their IT systems managed by a professional, external specialist.

These services are normally adaptable in line with budgetary requirement and often include; remote IT management, software and hardware monitoring, data management, IT security, and IT support services to the business end user.

Managed IT services often employ a combination of software and personnel skills to provide remote monitoring on systems.

Systems Sentinel, employed by J&J Systems, utilises a small software service on a PC or Server. Which quietly monitors software services such as software updates, antivirus software, print spoolers & many more. Plus monitoring your hardware’s performance. For example, hard disk activity, processor activity and hard disk physical health.

FAQ – Is my company too small for managed IT services?

J&J Systems offers Managed IT Services to organisations of varying sizes from individual machines, to large companies with in house and remote users, or multiple sites.

FAQ – Will J&J Systems work in partnership with our IT department?

As a business specialising in desktop support it is often easier for an IT department to outsource elements of their site support. With our transparent incident logging system and asset management database, holiday and sickness cover for business critical IT project staff is no longer a concern.

FAQ – Will J&J Systems install any hardware?

For almost 20 years J&J Systems has worked to become familiar with a variety of hardware. Willing to recommend specific brands and models through experience. Ensuring that engineers are trained on equipment which is familiar. However, if clients wish to purchase specific hardware our engineers will be happy to work with alternative brands.

FAQ – Will J&J Systems visit our site as well as offer remote support services?

For almost 20 years, J&J Systems has provided our unique IT support offering. We believe that businesses gain the most from a personalised on-site service, combining it with our IT Support Desk and Managed Services.

Our Premium Support contracts are proactive, flexible, affordable and comprehensive keeping our clients’ IT systems running efficiently.

FAQ – What happens after I sign up to J&J Systems Premium Maintenance Contract using managed IT support services?

We will visit your site and an engineer will log all equipment, labelling hardware with a unique number. This will track items with the hardware serial number, username, operating system and many other elements of information to form the basis of the Asset Tracking data.

Our engineers will talk to all users, ensuring that specific information is captured and logged. Carefully reviewing the requirement of each member of your team.

Each of your staff are provided with a contact number and are shown how to log in to various Support Services and raise Support Incidents.

Your in house IT Contact is shown how to login to our IT Support database to review incidents and other services.

FAQ – I have trouble trusting the cloud – I am unsure where our Data is living?

Cloud services often take a leap of faith. Where is your valuable data stored? How do you access it if you decide to move IT service providers, or even if you connections fail is a massive business consideration.

With J&J Systems all your data, either live or backup data is stored on our secure servers at our data centre offices. In the event of a disaster an engineer can deliver all or some of your data to site. Or in the event of a machine reinstall the data is easily moved, or transferred to any location.

FAQ – What is Spam?

In email/IT terms, “spam” is unsolicited bulk email and is considered junk email. Being a continuing annoyance to its recipients both on a business and personal level.

It is considered poor practice to send unsolicited bulk email.

We operate a variety of assistance to clients to help with filtering spam. Adding email addresses to your Allowed List or Blocked Lists within our Spam filtering if you are using our Managed systems.

Please speak to our Support Desk if you are in any doubt about an email in your Inbox or Junk Mail.  Never open an attachment from an unknown sender and even those from known senders if you are not expecting it.