IT Support for Small Business

Help, Support, Tools & Resources

IT Support for Business, With Personality

J&J Systems provides exceptional IT support services for businesses throughout Kent and surrounding areas. Our managed It services are designed to offer high level client management and as a result ensures they gain the best from hardware, systems and software whilst aiding staff performance too.

Get IT Working For Your Business

IT Support with J&J Systems is adapted for a partial or a completely outsourced IT service to suit your small business. Our aim is to ensure your IT works for you at its best and not a massive drain on finance and employee time.

Our IT Systems support can be undertaken on a contractual Managed IT support System basis, or a more adhoc IT support service. We help you find the best solution to suit you and your individual business needs.

Outsource IT Services, Support and Management

There are many reasons why a business seeks to shift its IT requirement to other outsourced IT services, including cover for servers, workstations or entire business systems. However, the justification of moving from a long standing supplier can be tough. When paying for a previously unused service or a cheaper service as a result of using a friend or family member, finding a reliable replacement service can be a time consuming search.

Also, putting your business into the hands of a new and unknown IT service provider can feel like a ‘leap of faith’ which is why many small businesses adopt the ‘better the devil I know’ attitude.

At J&J Systems we make it simple and straight forward to help you choose the right level of IT support so it compliments your specific business’ requirements. Whether you have staff who have IT knowledge, an in-house IT department, or you are looking to remove your IT headache completely, J&J Systems have the perfect solution for your business.

Network and Business IT Problem Solving

JJ Systems are proud to help solve IT issues and problems quietly and professionally, working with clients in a manner that suits the needs of the business.

Typical daily issues tackled by our team of experienced IT support engineers include:

Email management problems
Virus attacks
Network performance
Poor machine performance
Hardware failure
Hardware management & preventative maintenance
Data backup & remote services
Operating System updates
Office software updates
Security patch installation

All of these typical IT issues are regularly and smoothly dealt with under ourRemotely Managed sites, providing business owners with peace of mind that their IT network and systems are performing to the optimum their hardware and software will allow.

Premium IT Support and Network Maintenance Contracts

Premium Maintenance Contracts are priced on a monthly basis & cover installation of all security patches and operating system updates. There are unlimited call-outs in the event of issues with hardware, operating system or MS Office. If the machine is not rented then the replacement cost of hardware is not covered but the IT support service is and includes both remote & telephone support in addition to the onsite time.

What does a Premium IT Support contract cover?

We cover peripherals such as printers, routers and switches, including issues with periphery problems, drivers and so on. Machines which suffer hardware issues; such as a hard drive failure, would be reinstalled with your business. As a result you’re only charged for the replacement hard drive, not the re-installation and setup on your system or network.

Our Premium IT support plan gives you hourly remotely managed health checks carried out on your Server &/or workstations. Also included as standard procedure are quarterly proactive ‘hands on’ site visits, virus repair and virus software updates. The premium IT support plan also covers all engineer time on your systems relating to Microsoft Operating Systems and Office products. All payable in an affordable monthly fee, normally for a minimum of one year.

Our Premium IT Support contract also offers an option to add Anti Virus software which ismanaged remotely by our systems. In the event of a virus attack on your system this provides alerts straight to our offices. This functionality is easily added to an IT system at any time for a small cost effective monthly fee per machine. There is no contract period meaning it can be ceased at any time. The software is effective at protecting your machine against all types of threats, without compromising the machine’s performance.

With the Premium contract you have access to our IT Support Incident Database, allowing you to monitor your business’ issues and status of incidents transparently. We can also provide Asset Management listings of all machines and hardware covered.

What happens after I sign up to JJ Systems Premium Maintenance Contract using managed IT support services?

Pick & Mix your services to cover the items you feel you need to secure within your business.

Are you looking to switch IT Service Provider? Contact us today to discuss your requirements and read our News article on the Six Steps to an easy transition, moving IT Provider is a BIG Decision.